Harley Gurganus comanche red river casino

This little podunk place has employees that think they are above us average folks. Customers were the most important thing.obviously.

I worked at very large casino resorts in Reno. I will say that I may not look it, but I am a native American with all the credentials. I did offer to give him my players card to show i spend ALOT. He didnt outright laugh, but I could tell he wanted to. I was treated like I was bothering him for this. WHY? I never complain, but I felt the NEED to. She kept coming and looking at me and non verbally harassing me. I finally got another housekeeper to make her move along. She got such pleasure out of it and was smirking and eye rolling. TWO! She steam cleaned that area for 7 minutes seeing that at that point I was annoyed. I offered to move so she could do in front of my machine. Housekeeping decided to run 2 steam cleaners on both sides of me simultaneously. Finally found a machine that I was doing pretty good. Update: I have called them 3 days in a row, and left messages for them to call me back, but no one has yet. I am beyond pissed! I kept arguing with the manager and he kept telling me that that was the final word. Jonathan was very nice and understanding. I saw the young man later (Jonathon) and talk to him privately and he reassures me that he could not see where it was redeemed, but that the manager has the final say. They gave me a number for corporate to call on Monday. I am 100% sure I did not redeem that ticket. I ask for my ticket back and he refuses and won't even let me take a picture of it! I ask to see the footage where I redeemed it and they also refuse that.

They refused to give me my money back or even show me the cameras to show me that I redeemed it. The manager was very rude and tells me that he will not hear any more! argue that did not cash that ticket, to no avail. He leaves and comes back another 20 minutes later and tells me that it has been redeemed after all! tell me that I will not be getting my money. I ask how it is possible that it was redeemed if I have the ticket in my hand!! They call in the big guys and they do an investigation and after and HOUR of standing by the window, the manager on duty and another young man(Jonathon) both tell me that they cannot find where it was redeemed and the manager says he will cancel it and give me my money. I had spilled a drink on it and it was sticky, so no machine would take it. I went to the casino cage to cash in a ticket for $300.00 and they tell me it has already been redeemed! I assure them it has not.

Harley Gurganus comanche red river casino